NIC Project

There are two parts

  • Inbound calls

The calls which comes from the customer and lands in the CRM

  • Outbound calls

Calls goes from the agent to the customer

I am looking at outbound calls and its higher concept is shown in the figure

HL Workflow

Progress ?

I am done with most of the functionality with the web service layer and its dependance graph is

dependency graph

the CRM Outbound Gadget but few things remaining

  • Exception Handling
  • Optimization
  • Logging

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